Of the estimated 60.2 million PCs sold in 2005, an estimated 4,816,773 (8 percent) of desktop users had serious problems in first month; of which 1,806,290 (3 percent of total) were totally inoperable. For laptop users, 4,214,676 (7 percent) had serious problems within first month; of which 1,204,193 (2 percent of total) were totally inoperable. 

Unfortunately, once a computer manufacturer has your money, the problem PC it sold you is your problem. Manufacturers seldom send repair technicians out on house calls to fix defective equipment--the first service call alone can plunge that sale into red ink--and they're loathe to replace a broken machine with a new one that works.

But you don't have to put up with "tough-luck" customer care. Kreative technology DOESN'T charge the earth, we don't have 5 POUND A MINUTE premium rate lines. We fix your computer (after first researching your problem) and ensure you know what you are doing before we leave.

If you PC breaks down, DO NOT PANIC! Until you know exactly what is wrong with it you may not have lost that all important file or have reduced your PC to a pile of useless junk. At Kreative Technology we make every effort to repair your PC to its former glory with the minimum of fuss AND cost WITHOUT you having to do without your computer for 3 weeks! We are swift and conscious to have you PC back with you before you have even missed it.